Know Before You Go
Arrival
Please arrive on time. Your group will not be seated until 75% of guests are present, we are unable to accommodate staggered arrivals.
Grace Period
There is a strict 10-minute grace period; arriving later results in the forfeiture of your seats and reservation fees.
Credits & Attendance
Reservation fees will be applied towards your purchase. Reservation fees for no shows are non-refundable, and no credits will be given, credits for missing guests cannot be applied to others.
Cancellations
Headcount changes, reschedules, or cancellations require at least 48 hours' notice to avoid losing the reservation fee.
Environment
To preserve the scent experience, please do not introduce cannabis odors into our candle bar. Guests with a heavy odor may be asked to leave without a refund, credit, or reschedule.
Parking
Street parking is a challenge. Please use the parking structure at 333 Park Street (three-minute walk; first two hours free) to ensure timely arrival.
Reservations for Groups of 9 – 14 Guests
Are you looking for a fun outing for a larger group of 9 to 14 guests? If so, we are the place for your Bachelorette Party, Networking Event, Team Building, Client Appreciation, or Birthday Celebration. Whatever your occasion is, our team is here to help you make it a time to remember! Urban Wick Candle Bar is here to provide your guests with A SCENT-Sational Time with an experience that will leave them talking.
Call to Make a Reservation
How it works:
- There is a $225 - $350 reservation fee to reserve seats at our bar along with a team of scent designers (the fee is determined by your guest count).
- To ensure your group is seated together, the entire reservation must be made under one name as a single booking. We cannot accommodate groups that book multiple individual reservations, as we are unable to identify who is part of a larger party once the bookings are in our system.
In order for us to accommodate your group, one person must make the reservation for everyone. Please be advised that we will not be able to interrupt other seated guests or rearrange other reservations to combine separate bookings upon arrival.
- The reservation fee is $25 per person.
- $15 of the $25 will be applied towards each person’s purchase at the time of check out.
- The full $25/person is not credited or refunded.
- For a large group $10 of the $25 per person is non-refundable or credited.
- The reservation fee does not include any products.
- The cost of each product made at the event can be covered by one person or organization. Or the individuals attending can pay for themselves.
- Candle experiences range from $38-$75.
- Product options are; candles, liquid hand soap, lotion, reed diffuser, room/body spray, and wax melts.
- For each person that shows up for the experience $15 will be applied towards their purchase (not $25).
- Open seats within your reservation will not be refunded, credited, or applied to another person’s purchase.
- You are welcome to bring in beverages but NO FOOD is ALLOWED.
- The experience will take approximately one hour.
You and your guests will start by:
- Putting their noses to work at our scent wall & writing down all the scents they like.
- They will choose the product(s) they want to make.
- A scent designer will help them narrow down their scent choices and assist them in curating their custom scent blend(s).
- After they have their scent blends(s) perfected, they will scent the chosen product(s).
- The candles will take 90 minutes to 2 hours to set up. The time is determined by the size candle that is poured.
- Products without wax will be ready to take immediately. While your candles are setting up, we invite you to check out our beautiful downtown. There are fabulous restaurants to enjoy while your candles are setting up https://www.allinbirmingham.com/dine
Reservation Guidelines
- Urban Wick is located in a downtown area so parking is a challenge. To avoid circling around town and risk losing your reservation please use the parking structure located at 333 Park Street. It's a three-minute walk from our store and the first two hours are FREE.
- We allow a 10-minute grace period to show up to your reservation. Arriving past this grace period WILL result in you forfeiting your seat(s) and reservation fee(s), no refunds, no store credits, no reschedules will be given.
- Larger groups take up a good portion of our bar therefore, please ensure your entire group arrives on time for your reservation. We do not seat parties until all guests are present, and your one-hour time slot begins promptly at the scheduled time, not your arrival time. We will not extend your reservation due to tardiness.
We cannot delay subsequent bookings to accommodate tardiness, and seating latecomers is at management's discretion. To avoid the loss of your reservation fees, please ensure everyone arrives together and on time. - Your seats are reserved for one hour. The hour starts at your scheduled time, not your arrival time. IF we are able to accommodate your late arrival, on the weekends it may not always be possible, your time will be shortened and the pace in which you get to enjoy the experience will be quicker than usual. Late arrivals also affect other reservations scheduled after you, not to mention logistical issues it creates for our team.
- Cancellations without 48-hour notice and No shows - Please understand that we staff according to reservations, when you do not honor your reservation, we often do not have enough time to fill the seats. The seats are reserved and saved for you. Not showing up or not giving us a courtesy call affects our business and hinders the customer experience for others. No refunds, store credits, reschedules are allowed for no shows or cancellations without 48-hour notice.
- We also understand that life happens and unexpected situations arise that may cause you to be late or miss your reservation. In these situations, a courtesy call is expected and always appreciated. With a courtesy call we are willing to work with you on a possible reschedule.
- Thank you for your understanding, cooperation, and courtesy to others.